Location: San José, Costa Rica.
Hospital Clínica Bíblica is the biggest private Costarican hospital. It receives around 75.000 calls a month. They had low control on statistics of incoming and missed calls. Its very important for a hospital to have an excellent customer service, so they needed to improve it to fulfill clients expectations.
Give services to more patients and offer them a better experience.
Greater security and normative compliance
due to call recording and monitoring.
Telephone platform replaced by new Cisco Collaboration platform.
New networks installed (central, access and wireless) with firewalls for security purposes.
Tools for report generation and analysis.
Patients approval rate improved 15%
Missed calls rates reduces from 20% to 4%
Wireless coverage raised 20%
August 3, 2015