Modern enterprises have to be capable of carefully analyzing the data they generate.
From that analysis they can extract important business information that allows it to stay ahead of competitors and acquire more market share.
Altus Dynamic Reports is a powerful analysis tool, that extracts from your Contact Center the most relevant information about your business.
ADR allows real time data visualization for Cisco UCCX®..
It continually extracts statistics from your contact center and presents them graphically, in a simple format.
Keep track of the performance statistics of your Contact Center. Real time visualization allows you to monitor incoming, abandoned, answered and on hold calls, as well as service level.
You don´t need any other tools like Excel for organizing and graphing data from Cisco UCCX.
Allows a thorough and suitable analysis of the data generated by your organization.
Of your service queues, incoming, answered and abandoned calls, as well as service level.
Genera alertas proactivas cuando el nivel de servicio se encuentra por debajo del mínimo.